Client:
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A Leading US based Healthcare Services Provider.
Challenges:
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There was a demand for a system which can work as an independent system
to take care of Physician Referral Management for the one of the LOBs of the
Client.
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They wanted a system which could keep track of their patient's
assessment data.
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They wanted to integrate data residing in different systems.
The Solution:
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An unbiased physician referral system was built to support algorithm
based physician search and selections, patient search, appointment booking and
confirmations, reschedules, etc.
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As part of the Same Org and LOB they also wanted a System which could be
used to keep track of Health Risk Assessment data which was captured through
various healthcare events conducted by this LOB.
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The custom HRA data resided in a different system and an ETL process was
built to bring that data into Salesforce. All the necessary configurations and
customizations were built to make the system ready for this integration. Custom
reporting was built for the patient analytics which were required.
Benefits:
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An
efficient algorithm based physician referral assignment engine.
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Increased
reliability and adaptability due to its fairness.
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Single
platform to track all the assignments and produce reports for Invoicing
purposes.
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Better
facility to the patients as the referrals could be done based on their
historical data.
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Better
guidance to the patients based on different parameters available for selection
criteria of the patient.
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Driving
directions could be given to the patient for comfort due to the usage of Maps.
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Single
system of records to get all the HRA data into one system. This could be used
to perform various analytics used to get the right reports for the patients.
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